Notice to our users: Please check your email for an important update to your subscription.

Customer Support

[email protected]
Open 24 hrs, 7 days a week.

Billing Support

Is a legal site?

Yes – using is 100% legal. We have copyright permission to sell and rent all content online from over a dozen providers.

My credit card has expired, how can I update?

In these situations, please contact customer service in order to update your billing file.

Do you have a refund policy?

One (1) month premium members may cancel their subscription at any time during the initial thirty (30) day period following registration and receive a one hundred percent (100%) refund of their respective membership price. No refunds will be issued after the first thirty (30) days of Service. Directive 2011/83/EU provides you with the right to cancel your purchase within fourteen (14) days for any reason. The fourteen (14) day “cooling off” period begins from the date you receive the digital product. If you choose to cancel your order, you must provide us with notice in writing prior to the expiration of the fourteen (14) working day “cooling off” period. You will receive a refund no later than fourteen (14) days after we have received the notice.

Can I get assistance by phone or by email?

Please call 1-866-384-0969, 24 hrs, 7 days a week in order to speak with our customer service agents, or contact us via email.

What happens if I cancel my membership?

No more charges will be billed to your account.

Do I get a confirmation when I cancel my membership?

A confirmation email will be sent to the email address you provided when you cancel online. As soon as you cancel, you will not be billed in the future.

Please check the spam or junk folders in your email account if you do not see the email in your account.

If you did not receive the confirmation cancellation email, you can either try again or simply call our customer service and speak to an agent.

I cancelled my membership and I am still being billed, what do I do?

If you have received an e-mail confirmation confirming the cancellation of your membership yet are still being charged, please contact us so that we can closely investigate the matter. You will be fully refunded for any additional charges that you incurred after the date of cancellation in question. Under normal circumstances, a membership cancellation automatically prevents any further billing.

How does a trial membership work?

Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial). Please refer to the Terms and Conditions of the website that you joined for further information.

If you want to end your membership, please cancel your Premium trial membership during the 5 (five) day trial period to avoid automatically converting to a monthly Premium membership

Technical Support

I just signed up but my fitness and dieting tools are not loading correctly.

Users may sometimes have issues with accessing our products if the "Block third-party cookies and site data" option is set in the browser.

You can easily fix this issue by following the instructions found here.

I just signed up and have not received my login information?

Your login information was sent to the email address you signed up with.

Try checking the spam or junk folder.

If you still can't find it, call our support team at 1-866-384-0969.

If I forgot my password, how do I retrieve it?

In order to obtain your password, you must click on the "Forgot Password?" link in the login box. You will then be asked to please enter your E-mail Address, then click the Submit button, and you will receive a new password shortly. Use this new password to access the site.

Please contact us if you forgot both your username and password and an agent will gladly help you.

How can I play all content from your site?

You need to have a broadband Internet Connection (DSL or Cable).

You will not be able to use our apps using a dial-up connection.

Using the latest version of an HTML5 compatible browser (Firefox, Chrome, Explorer, i.e) is also recommended.

To use the fitness builder you must download and install Adobe Flash Player plug-in as well as Java by Oracle.

If you are still having technical difficulties, please contact our customer support team for further assistance.

Will I be able to use all the content using a Mac?

Yes, our site works on both your PC and Mac, all you need is Adobe Flash Player 10 or greater installed.

When using the content it seems to be timing out every couple seconds?

You need to have a broadband Internet Connection (DSL or Cable).

If you are still having issues, re-boot your computer and try again. If you are still having technical difficulties, please contact our customer support team for further assistance.

Still having problems?

Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

Please contact our customer support team with further questions.

Cancel Subscription

If you have any difficulty canceling your account, please contact our support team by phone at 1-866-384-0969 at any time and we will be happy to assist you

Account Information